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Helpers

Delegate a stream,
not your password.

A paralegal, EA, or bookkeeper signs in as themselves. You pick read-only or write for each helper, and which of your mailboxes they can use. Recipients still see your address.

For law and finance firms whose name is on the letterhead →

The Password Sharing Problem

Your assistant needs to check your work email. Your partner wants to keep an eye on the family account. Your team lead needs visibility into the support inbox. The old way? Share your password, set up auto-forwarding, or sit together at the screen.

Sharing passwords is a security risk
One shared credential exposes your entire account
Auto-forwarding creates duplicates
Messy forwarding rules and no shared context
No audit trail
When everyone uses the same login, who did what?
Team Access screen. Invite a delegate by email address, choose a permission (Read - view emails only, or Write), and tick which mailboxes they can use. Below, two delegates: Sam Ortiz, pending, Read, one account; Riley Park, active, Write, two accounts.
Team Access: one permission per helper (Read or Write) and the mailboxes they can use. No accounts ticked means all of them.

Helpers without sharing passwords

74 seconds, step by step: invite a helper by email, tick their mailboxes and choose read-only or write; they reply from your address; every open, reply, archive and send is logged with time and IP; revoke ends access immediately.

How Delegation Works

Three steps to secure email delegation. No passwords shared, ever.

1

Invite a Delegate

Enter their email address and tick the connected accounts they can use. Leave them all unticked to share every account.

2

They Sign In Separately

Delegates use their own InflowMail account and password. Your credentials stay yours.

3

You Choose the Permission

One setting per helper: read-only (view and search) or write (reply, send, archive, delete) on the accounts you ticked. Revoke anytime. They never see your passwords.

Permissions

Exactly What Delegates Can - and Can't - Do

You pick read-only or write per person, and which mailboxes they can touch. Credentials stay yours.

Action
You (Owner)
Read Delegate
Write Delegate
Read emails
Search emails
Mark as read / unread
Star / flag emails
Send emails
Delete emails
Change account settings
Add new accounts

Free and Pro each include one helper, Practice three. Extra helpers are $4/mo on Pro and Practice (up to 10). Write today includes send, archive, and delete together.

Send on behalf

They reply from your address

A helper with write access composes from your connected account. A banner tells them who they are sending for, and the From line is your address - recipients see you, not a forwarding service.

Every send and reply lands in your activity log with the helper's name and the time.

A helper's compose window with the banner: Sending on behalf of Alex Morgan. Recipients will see the selected account's address, not yours. From is alex@harbor-logistics.example, To is maya@harbor-logistics.example, subject Re: Q3 contract - signature needed, signed Riley Park, on behalf of Alex Morgan.
Riley, the helper, drafting a reply as Alex. Demo mail.

Who Uses Delegation?

Executive Assistants

Give your EA read access to your work email so they can see what is waiting, or write access so they can flag, file and answer it for you.

Small Teams

Share the support inbox, sales inbox, or team mailbox with your colleagues without everyone logging into the same account.

Family Members

Let your partner see the shared family account, or give your kids supervised access to their school email - no password sharing needed.

Audit Trail

Who sent, on the record

Every message a helper opens, sends, replies to, archives, moves or deletes is logged with the time, and the IP address when they use the app or API. See it on Team Access or export it as CSV. It is not a SOC 2 pack. It is enough to know Riley opened the contract and sent the reply as you.

Opened, opened attachment, sent, replied, archived, moved, deleted: who and when
Recent activity on Team Access, with a CSV export of the last 7 days on Free, 30 days on Pro, 2 years on Practice
Web, desktop, phone and API all record the same actions
Recent Delegate Activity table on Team Access with columns Delegate, Action, Time and IP Address: Riley Park replied, opened, opened an attachment, archived, sent and marked read, each with a time and a masked IP address. An Export CSV (90 days) link sits above the table.
Who did what, and when. IP addresses are shown masked.

Secure by Design

No passwords shared
Delegates never see your email credentials
Per-account control
Choose exactly which accounts to share
Instant revocation
Remove access from Team Access, effective immediately
Org-level enforcement
Organization admins control delegation policies
Vacation Mode

Going on Vacation? Hand Off Your Inbox.

Taking two weeks off shouldn't mean coming back to 2,000 unread emails. Delegate access to a colleague before you leave, and they can triage your inbox while you're away. When you get back, revoke their access - no passwords to change.

Invites that expire
An unused invitation lapses after 7 days, and only the invited address can accept it
Instant revocation
Confirm once and access ends immediately
Review what happened
Check the audit log when you return to see exactly what was read and when
Revoking a helper on Team Access: a red confirmation panel reads Revoke Riley Park's access? They will immediately lose access to all your email accounts, with Revoke Access and Cancel buttons.
Revoking a helper asks once, then takes effect immediately.

Delegation FAQ

Can delegates send emails as me?
Only if you grant write permission. Read-only delegates can view and search; they cannot send, delete, or change settings. Write delegates can reply and send from the mailboxes you shared, and every action is logged. You can revoke access instantly.
Is there a complete audit log?
Yes, for what a helper does in your mail. Every message they open (including attachments and AI summaries), send, reply to, archive, move, delete, star or snooze is logged with the time, and the IP address when they use the app or API. You see recent rows on Team Access and can export them as CSV: the last 7 days on Free, 30 days on Pro, 2 years on Practice. Searches and inbox list views are not logged individually.
Can I limit access to specific folders?
Currently, delegation is at the account level - you choose which connected email accounts a delegate can access. Folder-level permissions are on our roadmap. In the meantime, you can control access granularly by connecting specific accounts (e.g., only the support inbox, not your personal account).
How many delegates can I have?
Free and Pro each include one helper, Practice three. Extra helpers are $4/mo on Pro and Practice (up to 10). They use their own InflowMail login - your password is never shared.

Ready to Delegate Securely?

Free includes one helper. Pro includes one and Practice three, then $4/mo each (up to 10). They sign in as themselves.

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